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Bugs, bugs, bugs > Server Downtime with No Explanation

Server Downtime with No Explanation

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From: KING6

This Post:
00
326644.2 in reply to 326644.1
Date: 3/26/2025 4:38:00 AM
Ljónin
II.3
Overall Posts Rated:
1010
Second Team:
Ljónin II
There was made an announcement on discord yesterday, here it is.

Website Unavailable

Dear managers,

We are currently aware that our website is inaccessible due to an issue with our service provider. Please rest assured that we are actively working to contact them in order to better understand the situation.

We will share an update with you as soon as possible.
Thank you for your patience and understanding during this time.

Update 13 hours ago:
We have been informed that the issue should be resolved within a few hours.

Resolved 8 hours ago:
This incident has been resolved.

This Post:
00
326644.3 in reply to 326644.2
Date: 3/26/2025 5:09:53 AM
This Post:
2020
326644.4 in reply to 326644.3
Date: 3/26/2025 5:45:04 AM
VillaCrepusculo C.B.
ACBB
Overall Posts Rated:
129129
Second Team:
Cantera Sabrosa
Not everyone has Discord or wants to join a group server, they should keep doing this kind of announcements here

From: MrJ

This Post:
88
326644.6 in reply to 326644.4
Date: 3/26/2025 8:07:30 AM
Swan River Serpents
III.2
Overall Posts Rated:
347347
Second Team:
Westopian Tigers
Not everyone has Discord or wants to join a group server, they should keep doing this kind of announcements here


I strongly agree. And why was discord used over BB? What other important information has been shared on Discord and not here where it should be?

Home Grown; for teams who like a challenge!
From: lvess

This Post:
55
326644.8 in reply to 326644.2
Date: 3/26/2025 11:12:49 AM
Delaware 87ers
II.3
Overall Posts Rated:
316316
This is just one more example that the new owners suck and have no respect for their user base. If this is an example of their business practices and ethics, then this game is doomed to fail which is sad.

From: Bill

This Post:
11
326644.9 in reply to 326644.1
Date: 3/26/2025 12:03:19 PM
D.V.A.S.
Serie A
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613613
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Milano Calibro 9
(https://youtu.be/NCtzkaL2t_Y?feature=shared)



Last edited by Bill at 3/26/2025 12:07:29 PM

Bill, trying to become Azerbaijan coach since S51
From: Sergi
This Post:
1212
326644.10 in reply to 326644.9
Date: 3/26/2025 12:17:13 PM
Sertor
III.13
Overall Posts Rated:
141141
Second Team:
Sertor II
It's really disappointing that there has been no official explanation about the server outage here on the game's forum. I understand that during the downtime, communication through the game itself wasn't possible, but once the issue was resolved, the least you could do is provide an update here.

Not everyone uses Discord, and no one should be forced to look for answers outside the official game channels. If external platforms are used for communication, they should be an additional option, not the primary source of information. Please show more respect for the community by keeping us informed where it matters most.

From: Azariah

To: MrJ
This Post:
55
326644.11 in reply to 326644.6
Date: 3/26/2025 1:09:10 PM
Mos Eisley Imperials
NBBA
Overall Posts Rated:
218218
To some extent, the outage couldn't be messaged on the BB website or forums during the outage, since the outage was a total Internet service failure at the hosting provider.

I do agree that an after-restoration message in an official in-game channel should have been made, though in fairness service was restored after 3am CET.

From: MrJ

This Post:
00
326644.12 in reply to 326644.7
Date: 3/26/2025 8:29:15 PM
Swan River Serpents
III.2
Overall Posts Rated:
347347
Second Team:
Westopian Tigers
There is a definitely more activity on the official discord than on these forums. Like it or not, seems the new ownership prefers to communicate over there. They do not seem to like the BB forums and it is part of their development plan to replace them along with the code rework and UI upgrade per my understanding.

This particular issue seems to have been a cut cable or loss of connection to the server due to hardware failure. Meaning it was still operating and running as usual, we just lost access to see and manipulate data. Service provider issue and regardless of ownership it was probably not preventable. Would have been good to have a BB update on the front page, at minimum, though.

I am still holding my breath to see the code rework and UI upgrades planned. Sounds that they have been working very diligently and intensively on this initial step and we will see the vision after that is done. The game will weather the storm until then, but I hope without losing too much userbase in the process.


Thanks, Gccsteel.

If that is the case regarding Discord being prefferred/used over BB fourm, then I'm not opposed to that IF the new owners actually communicated that to us.

If BB forums will be replaced with Discord, then letting us know that asap so we can transition would be, in my opinion, the minimum required in respecting the current BB users...so they don't lose more through continued poor communication.

Home Grown; for teams who like a challenge!
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