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Bugs, bugs, bugs > Player Disappeared

Player Disappeared

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This Post:
00
196365.1
Date: 9/13/2011 7:20:56 AM
Overall Posts Rated:
00
One of my players, Ferran Santanach (20878796), has dissappeared from my team !!! It says he is retired but i did not fire him !! Either my account was hacked or there is a bug.. But i really need him back as i payed a lot of money for him and have only had him for like 3 weeks !!

I really need help on what to do now !!

Thanks, David

This Post:
00
196365.2 in reply to 196365.1
Date: 9/13/2011 7:30:29 AM
Overall Posts Rated:
959959
first i change your thread titel. don't use capital letters only in future.

And add the player link: (20878796)

This Post:
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196365.3 in reply to 196365.2
Date: 9/13/2011 9:15:16 AM
Overall Posts Rated:
00
Ok..

And what happens now ?? cause i can promise you i didnt fire him, why would i after having paid like 150,000 for him and had him about 3 weeks..

I really need him back..

Thanks, David

This Post:
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196365.5 in reply to 196365.3
Date: 9/13/2011 11:06:36 AM
Overall Posts Rated:
959959
as far i could see, it is unlikely that someone you didn't know fired him, so i would change your passwort as a first step and maybe didn't save the new one in the browser.

If there is a bug or something maybe the BB could tell.

This Post:
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196365.6 in reply to 196365.3
Date: 9/19/2011 7:27:28 AM
TrenseRI
III.2
Overall Posts Rated:
36003600
Second Team:
ChiLeaders
Hi David,
We are looking at the problem. At first glance, it really does look like he wasn't fired. I'll be back with more info when I have it.

This Post:
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196365.7 in reply to 196365.3
Date: 9/20/2011 7:48:00 AM
TrenseRI
III.2
Overall Posts Rated:
36003600
Second Team:
ChiLeaders
Looks like you were indeed hacked. Sorry I can't help with the player.

This Post:
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196365.8 in reply to 196365.7
Date: 9/23/2011 8:00:17 AM
Overall Posts Rated:
00
Right ok i will change my password..

Can i get the player back ?? Or get the money for him ??

Thanks, David

This Post:
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196365.9 in reply to 196365.8
Date: 9/26/2011 8:55:25 AM
From: BB-Marin

This Post:
11
196365.11 in reply to 196365.10
Date: 10/3/2011 7:50:48 AM
TrenseRI
III.2
Overall Posts Rated:
36003600
Second Team:
ChiLeaders
He was probably hacked by someone he knows or forgot to log out on a public computer.

It's not impossible to bring players back from retirement, we did it before but it's a policy issue. Since that is a pretty big thing (un-retiring), it should be done only where there's definite proof a bug in the game or us, devs, are responsible for the retirement. If a user somehow got hacked and lost a player, it is not our fault he did. Also, it's impossible to prove the user didn't fire the player himself and then regretted his actions later on. Not saying this was the case here, of course, but you surely understand that it's policy.