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log trouble...

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From: love
This Post:
00
202665.1
Date: 11/16/2011 10:36:14 AM
Overall Posts Rated:
77
Hi all,

I've received a Hongkong player's request these three days. He told me that he can't log in BB.

This is what on his screen
"
Something went wrong with your request. The error has automatically been logged and reported to BuzzerBeater developers. Some errors go away when you hit the back button and try again. If you continue to get an error, you can post about it in the bugs forum.
On the new site, the most common reason for this error is because you were trying to access a page that assumed you were logged in when in fact you were not (probably becuase your session timed out). So simply logging in and trying again might solve your problem. We are working on fixing this more elegantly."

Or

"Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a [customErrors] tag within a "web.config" configuration file located in the root directory of the current web application. This [customErrors] tag should then have its "mode" attribute set to "Off".
"

I've already asked to check his computer's time and clean the cookies.


Does anyone knows why? How about the firewall?

Really appreciated your help.


Team Link: http://www.buzzerbeater.com/team/197672/overview.aspx


Regards
Blizzard

From: CrazyEye

To: love
This Post:
00
202665.2 in reply to 202665.1
Date: 11/16/2011 11:45:17 AM
Overall Posts Rated:
959959
i don't have an answer yet, but i move it to the bug section.

From: Ashurri

To: love
This Post:
00
202665.3 in reply to 202665.1
Date: 11/17/2011 1:57:32 AM
Overall Posts Rated:
7979
Funny I get those only when my internet was horrible. But managed to log in once it became better.

From: BB-Marin

To: love
This Post:
00
202665.4 in reply to 202665.1
Date: 11/17/2011 3:49:33 AM
TrenseRI
III.2
Overall Posts Rated:
36003600
Second Team:
ChiLeaders
He should set the correct time zone on his computer with the correct time. We had some issues with that causing people trouble when logging in. If he still can login, he should try setting a +1 or -1 timezone.