We have a Mentoring system in Germany, where we invite all teams in the initial "Welcome to BB" Mail to take a look at the forums, read important threads and to check out for the "Mentor" Thread, where you can apply for help from a seasoned user. I think it was implemented by former GM Crazyeye. If the newbies don´t even make it to the forums, a mentoring system might not help anyways, but once they made it there we don´t miss out on many.
Zwei Dinge sind unendlich, die Dummheit und das All...