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Supporter PROBLEM

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From: Mr J
This Post:
00
276557.1
Date: 2/15/2016 7:09:58 AM
Overall Posts Rated:
441441

Dear BB,

I have tried twice now to extend my Supporter for a year without success. I tried twenty minutes ago and after clicking 'pay' the screen froze. I waited twenty minutes and, thinking perhaps the server had dropped out and the payment not taken, I just did it again. After pressing 'pay' for the second time, the screen once again froze.

I didn't think getting supporter again would be this difficult. Could someone please let me know:

a) did the payment or payments go through; or
b) if not, how to do this successfully.

Kind regards,

Mr Green

From: Mr J

This Post:
11
276557.3 in reply to 276557.2
Date: 2/15/2016 7:23:40 AM
Overall Posts Rated:
441441
Hi!

In past such problems were too.My advice is to wait a little bit,maybe it will appear later that you paid.And don't try to do it again because if will appear later maybe it will show that you paid two oe three times and that your Supporter is till 2018,I don't know.

And try to send a bb-mail to Marin with title "Supporter problem" and also when a bug is better post in Bugs forum.There definetely Marin will take a look earlier than here.

Good luck!




Thanks mate. Will do.

From: BB-Marin

To: Mr J
This Post:
00
276557.5 in reply to 276557.1
Date: 2/18/2016 4:39:27 AM
TrenseRI
II.1
Overall Posts Rated:
36073607
Second Team:
ChiLeaders
As I said in the BB mail, completing your PayPal profile on their page may have something to do with it. If not, we'll keep working on it until we find the reason for the error.