I think I remember the BB's saying that the "I am familiar..." is in some sort of inverse proportion to the "the GM is doing everything he can" so if one is high the other will be low. I guess the "all things considered..." is the most important and even if one of your individual issues is only one ball, the overall can still be five. At least that was the case for me until I got shellacked last game.
Once I scored a basket that still makes me laugh.