Honestly, someone should be monitoring that games run smoothly and a plan should be in place for when they don’t, including a simple notification on the home paying indicating a delay.
Since you've been playing for five years, you must have noticed that this is a free game with minimal ads. Supporter is only $40 a year and how much Supporter users do we have? Not that much income for a game with about 15k users.
And now you want BB to have someone monitor that games run smoothly? That would be more than a full time job. How is BB going to pay for that? Maybe if all the people that complain buy supporter, they would be able to hire that extra developer.
So instead of complain about a free game, show appreciation, buy supporter... that will give you at least minimal rights to complaining.