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Bugs, bugs, bugs > Training says complete....but not

Training says complete....but not

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197922.231 in reply to 197922.230
Date: 12/2/2011 7:49:18 AM
Overall Posts Rated:
290290
Dunno whats happening in the Philippines seems half of the people I know got their training updates already while I and some teams still are stuck with last weeks training.

From: Astragoth

This Post:
00
197922.232 in reply to 197922.229
Date: 12/2/2011 7:50:51 AM
Overall Posts Rated:
167167
just to show you how bad it is, 2.5 hours now, last week it was 3 hours.

This Post:
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197922.233 in reply to 197922.231
Date: 12/2/2011 7:51:18 AM
Overall Posts Rated:
167167
does it say training complete for you?

This Post:
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197922.234 in reply to 197922.233
Date: 12/2/2011 7:56:31 AM
Overall Posts Rated:
440440
It says it, but it's not.

This Post:
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197922.235 in reply to 197922.234
Date: 12/2/2011 7:57:47 AM
Overall Posts Rated:
167167
ok, so it is not a normal delay. training is stuck again.

the BB staff informed us it is just a delay. Lets wait and see how long it takes before they notice there is even more wrong (again)....

This Post:
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197922.236 in reply to 197922.235
Date: 12/2/2011 8:24:09 AM
Overall Posts Rated:
3737
3 hours for Iceland and still no training update. When the summertime was up than the training was happening at this time but now it's still late. I dont know how this things are working but cant they start this update earlier so it will be on time if there is always this delay?

This Post:
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197922.237 in reply to 197922.236
Date: 12/2/2011 8:34:12 AM
Overall Posts Rated:
167167
i have suggested so many things over the last few week. i have lost all hope.

the message says it is delayed for 1-2 hours. it is now 3.5 hours... they should have updated this message 1,5 hours ago.
and again 30 min ago. this is how you show good customer support.

but i will stop caring and i will stop paying my supportership when it ends

From: Astragoth

To: RiP
This Post:
00
197922.239 in reply to 197922.238
Date: 12/2/2011 8:38:57 AM
Overall Posts Rated:
167167
sorry but this isnt the case.

some people get the message training is done and it shows this weeks pops.some people get the message training is done before the real training results show alot later and for some people there is no message and no training and it is delayed for many many hours.

atleast this is what people are saying, because, off course i am not a developer and dont know about this...

Last edited by Astragoth at 12/2/2011 8:40:06 AM

From: Astragoth

To: RiP
This Post:
00
197922.241 in reply to 197922.240
Date: 12/2/2011 8:45:21 AM
Overall Posts Rated:
167167
1-2 hours for a 4 hour delay isnt a general time frame.

if you bring your car to the workshop and they tell you it is fixed in 1-2 hours and you go there and it is still not fixed after 4 hours, is that ok and an acceptable statement?

i wont tell you what you should be posting on the website. but try to put yourself in your customers position and maybe you will understand what kind off info we need and what not. but a second update on the website shouldnt hurt anyone. but customer service skills is not something everyone has and i am not saying this because i mean it as criticism...

Last edited by Astragoth at 12/2/2011 8:46:15 AM

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