BuzzerBeater Forums

On top of all that, I made an effort to continuously communicate with users when they had questions or comments. A lot of the time that meant reading harsh insults and criticisms about how we weren't trying or that we didn't care. I'll admit I became impatient at times and ended up responding sarcastically, but a lot of that was the result of having to read such negative and ignorant comments. It's demotivating when you try to inform everyone of what's happening and they respond with cheap shots and snide remarks because they don't like the news.

What news? The "frequent" news posts released once every season, or the tweets every couple of hundred days?

If you work as a customer support you should know that you will have to handle frustrated customers 90% of the time...

Also, if you spend some time customer support you get to know that out of those angry users at least 75% usually are self-responsible for the mess they are stuck in and keep blaming you for the wrong reasons.

This last statement was not about BB in particular, just life experience.

It's a part of your job to accept that there are managers who don't agree about how the things are going on.


But anyway, i always said BB is a great game, but as a ''company'' they have serious lacks.

And one of the first things to fix is to start treating the supporters as a costumers, because if you have any complain most of the times we receive the answer: ''If you like it OK, if you don't, bad luck for you''.

And i always have to read the same excuses when we ask for a better service;

-BB's do what they can(i don't doubt it) because it's not their full time job, they are busy, the new developers did smth wrong etc.

As a costumer i regret that 2-3 months ago i renewed my supporter for 1 year instead for 3 month.

I would like to know as a costumer what's the real situtation of BB, what's going on with the new features, who is working or not because it seems like only Marin is working on this game.

This are the kind of questions the people would like to ask, just to know if it's worth the money they expend on this game.


I'm not the only one who has the sensation that the game has been ignored for the founders(and if this is not true, then it's again a communication problem, because they don't know how to explain what they doing and what direction this game is taking).




Last edited by Marot at 2/5/2012 5:44:05 PM

I think BB is a brilliant game, the BBs including you have done a wonderful job of creating an engaging and deep experience. I work in Education and part of the trick is not just teaching the students well but boosting their confidence so they will perform their best in their exams. You need substance and PR. No doubt in my mind the game has substance, what it needs is just a lot more PR. No matter how many or how few minutes the BBs are working on the game each week, and even if it is just BB-Marin, there is still no reason to not just spend two to five minutes once a week, to just say something to the players in an official news item on the front page.