Given that I understand that BB's have lives and this game is not their primary job, I have some suggestions:
1) Monitor: as I said I know BB's have lives, but there are few appointments in a week, such as training and games. This means someone has to check if the procedure has started well or there are problems to be solved. It's not a 24/7 monitoring, it's just a moment of the day.
2) Improve communication: when a bug comes out, just say it. I know this game can be very complicated, and something can go wrong, that's fine... but say it. Most of the times we see an advice 2 or 3 hours later...
3) Fix, not add: I like some minor additions (blog, scrimmage page, more saved searches in TL, etc...), but what I'd like (we'd like) is to finally fix these problems that have been around for too long. Instead developing cross "damn it" training, or things like that, it would be nice to see known bugs finally fixed.
Moreover, I want to clarify I'm not complaining nor angry, I don't pay a dollar for this game so I'm just laughing about those situations, that's fine for me. But some people pay for it, and I understand they can get angry. So I'd say supporter people should get 1 month more for free? Or maybe everybody should get 1 month and supporter 3 months? I think people would stop complaining.
And one more: please shut down the website for a couple days when in post-season process. Just put an advice, the website will be down for a day, have fun. When everything comes back up, the post-season has been run and everybody will be happy, believe me.