My understanding of the BB appeal process is that they feel you must accept the original decision.
All the appeal is is asking them to take a 2nd look, and they are saying they do. You get a confirmation that your appeal was sent but there is no guarantee of anything beyond that.
THey say
"We got your message"
Tehy don't promise to come back later or within X time frame and say
"YOur appeal was denied"
You would only normally hear back if they reversed a decision.
None of that contradicts anything I said.
IMO tehy can do what they want. This is not a government or a club. Its a business, their business. You can only vote with your feet and your $$, and its a vote of approval or denial, no grey area. They let us talk here, and talk back, but we shouldn't expect it.
I agree its a business. I'm not sure where I said it wasn't but I think its clear its a business. As such they shouldn't really do things that drive people to vote with their feet, if indeed there is a danger of that. As for expectations, unfortunately I do have them, and in this matter I feel its decent to expect a reply to an appeal.
Of course you're entitled to your opinion, and I believe I can see your point. I just can't agree with you on this one.
It's probably smart for them to discuss with customers etc. more...but I think at the point of appeals they are dealing with very unruly customers and they have to make a choice at some point how to use their limited resources. Should they post stuff like news messages that all 20k users can see, or post a million 'sorry you were in teh wrong' appeal messages to people who can't take responsibility for being unruly in the forums???????
I've not said anything about news message that all 20k users can see so I don't see why you'd bring that up. I doubt its quite a million messages they'd need to send, and nor do I agree that every appeal is by people who can't take responsibility for being unruly in the forums.