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Bugs, bugs, bugs > League update delays

League update delays

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This Post:
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116336.6 in reply to 116336.4
Date: 10/24/2009 10:22:32 PM
1986 Celtics
IV.16
Overall Posts Rated:
88
this week is a special week because its all star week and so we have to plow through all the all star voting as well as the usual updates for game days.

just so you understand how the system works, we aren't manually running things.. things are automatically scheduled and scheduled for the same time all the time... when things don't happen exactly ontime, its because things that needed to happen before it have pushed it back in the queue. The reason this sort of thing can happen is when we have some sort of database issue/something slowing the system down. We are always in a constant battle with scaling issues, and we clearly are not winning right now, and I apologize, we are working on it... today is especially difficult because we have all star voting to calculate on top of everything else.

What we are not doing is being lazy and forgetting to press the go button at the right time, or forgetting about the updates and running them late because we don't care whether it pisses people off.

This Post:
00
116336.7 in reply to 116336.5
Date: 10/24/2009 10:48:12 PM
1986 Celtics
IV.16
Overall Posts Rated:
88
I believe I have solved the underlying scaling issue.. now the schedule is playing catch up...


This Post:
00
116336.8 in reply to 116336.4
Date: 10/24/2009 11:17:58 PM
1986 Celtics
IV.16
Overall Posts Rated:
88
we should have been better in keeping people updated as to the problems and solutions to problems...

we did have an issue on tuesday, we solved that issue tuesday night.

tonight's issue is different, its caused by the allstar standings.

I could go into great technical detail for the reason for each of the problems and the steps we took to solve it, and why this problem wasn't anticipated.. but I suspect that would all bore and confuse you to tears.

We seem to have an ongoing problem with training for far eastern teams, because we run a server backup on friday mornings, and that slows training down such that it is delayed relative to when people expect it, but we don't see this as a major issue because we have the headline which tells people when training is done.


This Post:
00
116336.9 in reply to 116336.8
Date: 10/24/2009 11:48:06 PM
Overall Posts Rated:
4545
id just like to know how long it will take until the updates and the results? are you able to see which work has to be done and how long it takes?
thanks

This Post:
00
116336.10 in reply to 116336.9
Date: 10/25/2009 12:37:04 AM
Overall Posts Rated:
66
excuses. excuses. meanwhile the people who pay for this game are becoming increasingly impatient. i like the game, it is fun game, I feel it is worthy of my money every few months to enjoy it, but for some time now training updates have been delayed and now standings updates are delayed. i dont want BS, if there are problems then let us know. i can understand that more then "we are working on it" or" it should be resolved by...."

go mama kitty 7- 19-10
This Post:
00
116336.11 in reply to 116336.9
Date: 10/25/2009 12:58:22 AM
1986 Celtics
IV.16
Overall Posts Rated:
88
it looks like the standings updates will be done in an hour or so,
daily updates should catch up soon after that
though there might be a few delays as we grind through the all star updates, which i have pushed back to try to get through the standings and daily updates.

This Post:
00
116336.12 in reply to 116336.11
Date: 10/25/2009 5:19:22 AM
Overall Posts Rated:
167167
thank you very much for the explanation and the update... that is all we wanted and it is very much appreciated. an answer as it is supposed to be, and not like we received last week from a gm, the delays is as it is, and you have to accept it.

I hope that from next week on the massive delays with the training updates and league updates will be fixed.

thanks alot for looking into this and keep up the good job with BB. even although it has some flaws, it is so much better than hattrick...

This Post:
00
116336.13 in reply to 116336.11
Date: 10/25/2009 1:35:56 PM
1986 Celtics
IV.16
Overall Posts Rated:
88
everything is caught up now

This Post:
00
116336.14 in reply to 116336.10
Date: 10/26/2009 11:35:16 AM
Overall Posts Rated:
303303
excuses. excuses. meanwhile the people who pay for this game are becoming increasingly impatient. i like the game, it is fun game, I feel it is worthy of my money every few months to enjoy it, but for some time now training updates have been delayed and now standings updates are delayed. i dont want BS, if there are problems then let us know. i can understand that more then "we are working on it" or" it should be resolved by...."


I'd be much more angry if I was told that something would be resolved by X time and it wasn't.

NO ONE at this table ordered a rum & Coke
Charles: Penn has some good people
A CT? Really?
Any two will do
Any three for me
Any four will score
Any five are live
From: Xtc
This Post:
00
116336.15 in reply to 116336.13
Date: 10/30/2009 6:30:10 AM
In your face
II.2
Overall Posts Rated:
126126
I (personally) really appreciate all efforts taken to solve delay issues, but I specially appreciate BB-Forrest explaining whats' going on and how they plan to fix it or fight against it. With a good communication policy it's easier to avoid people getting nervous/angry and more.
But again we have delays worlwide for training. I assume that is the same issue than previous weeks. PLease tell the community if you're kind of addressing the situation or just give an estimate of training updates...let's say from 2 to 4 a.m. (obviously it is not the best situation but at least you are clear about that)

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