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Prevent GMs to decide on issues...

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This Post:
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277748.68 in reply to 277748.67
Date: 4/7/2016 5:23:30 PM
Overall Posts Rated:
370370
Riiight. Blame the appellant, not the defective process. Blame the "user" who is accustomed to customer service everywhere else but here. Blame the "user" who reveals how the process worked or failed, not the schoolyard bully who simply deletes the part of the conversation he wasn't comfortable with. Blame the person who tries to use the appeals process, not the failed process. Blame the user who doesn't trust the powers at BuzzerBeater enough to let them go phishing.

That is sure to bring progress to the website.

Edited after I read your post a couple more times: Are we supposed to forgive the schoolyard bullying because they are just volunteers? You cannot fire them because they are just volunteers? You have no control over their behavior because they are volunteers? What are you getting at?

Last edited by Mike Franks at 4/7/2016 5:33:27 PM

This Post:
00
277748.70 in reply to 277748.68
Date: 4/7/2016 7:24:50 PM
Overall Posts Rated:
32293229
If it makes you feel any better, I've seen bans overturned on appeal, fines on transfers overturned on appeal (including at least one case where I had been the one who applied the fine and suggested the user appeal because I thought the circumstances merited leniency) and I presume forum bans have been overturned too. But thank you for your insight and opinions.

From: Mike Franks

To: RiP
This Post:
00
277748.71 in reply to 277748.69
Date: 4/7/2016 7:33:27 PM
Overall Posts Rated:
370370
Edited after I read your post a couple more times: Are we supposed to forgive the schoolyard bullying because they are just volunteers? You cannot fire them because they are just volunteers? You have no control over their behavior because they are volunteers? What are you getting at?

Yes, my point was that you should cut volunteers some slack, but you already understood that.

Yes I do, and what a sorry situation it is. Circle the wagons, buddy. The truth about the appeals process and "customer service" is getting out.

Nothing paranoid about any of it, by the way. I extend all the trust that has been earned.


Last edited by Mike Franks at 4/8/2016 12:34:25 PM

This Post:
00
277748.73 in reply to 277748.72
Date: 4/8/2016 11:09:11 PM
Overall Posts Rated:
370370
Phishing. It's the same as phishing.

What is clear is that there is no customer service on this site because there are no customers, only "users." And that goes all the way to the top, because it was the top guy who wrote that my appeal was being considered (contradicting your assertion that there is only one way to appeal) and then ignored it. Why would you contradict the top guy?.

There is no excuse for lacking an appeals system on site.

Last edited by Mike Franks at 4/9/2016 5:45:38 PM

This Post:
00
277748.76 in reply to 277748.75
Date: 4/9/2016 5:47:39 PM
Overall Posts Rated:
370370
There is no excuse for lacking an appeals system on site.

You realize that those who do need the most an appeal system are the banned users, those who can't access BB once banned ?
And (1) that isn't everyone who might use the appeals system, and (2) that is no excuse for lacking one onsite.

This Post:
11
277748.77 in reply to 277748.76
Date: 4/9/2016 11:48:28 PM
Overall Posts Rated:
32293229
There is no excuse for lacking an appeals system on site.

You realize that those who do need the most an appeal system are the banned users, those who can't access BB once banned ?
And (1) that isn't everyone who might use the appeals system, and (2) that is no excuse for lacking one onsite.


I can understand your frustration, but the thing is that for as infrequently as the appeals process is anticipated to be used, it would be inefficient to have multiple contact points to initiate an appeal, including increasing the opportunity for appeals to be missed. Furthermore, having the single point of contact be onsite would be impossible by definition for anyone who has been banned.

While I won't comment on your opinion that a non-email system would be better, as that's an opinion you're entitled to, I will remind you that the Terms of Service that govern all of our accounts does specify (section 4, Registration, last few sentences) :
"The registration form will ask you for other information about yourself ("Registration Data") which you represent and warrant is at all times true, accurate, current and complete, and which you agree to update in order to maintain as such. If you breach this representation, or Digital Field Theory has reasonable grounds to suspect that you have, Digital Field Theory has the right, upon notice, to suspend or terminate your account and this agreement and to refuse your current or future use of BuzzerBeater or any portion thereof. "
''

The section on "Privacy" and the "General Provisions" section are also interesting reading, and if you're not comfortable with the idea of your email address being on file, i'd definitely suggest re-readng those.


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