Non of what you wrote is true.
In case the owners of this game want it to evolve, they need happy customers. {and not just those from the first divisions}.
For that, they need to make sure that the service providers behaves properly, and currently the supervising does not do what it should, as it is being dealt by the same users with the same interest in common.
For that, they need to understand what the majority {once again - not the first division's managers majority} finds as the main drawback of this game.
Honestly, I'm not sure that they are still involve in the game, but if they do...